FREQUENTLY ASKED QUESTIONS

Our products are registered with Microsoft Office like Word, Publisher, Access. Mac based programs also have our product codes. Please find following step by step procedure to print our products with the programs. 1. Click "Tool(T)" button in the menu bar. 2. Go to "Letter and Mails(E)" in the sub menu. 3. Click to Envelope and Label 4. Click "Label(L)" in Envelope and Label(L) window 5. Click "Option(O)" 6. Look for "Formtec" in the Label Manufacturer 7. Lists of Formtec Labels registered with your version of Microsoft Office program will show up. 8. Click on the code you required or click "New Label(N)" if you cannot find the appropriate code. 9. Type in the label code in the Label Name 10.Type in appropriate value in the margin areas 11.Click OK 12.New code is created in the lists of different size of labels Email us for appropriate margin value.

"Jam free" design is a cutting edge technology of label sheets. This design eliminates possible cause of jamming in the printers resulted from the heat produced in the process of printing. Formtec implemented this cutting edge technology in the manufacturing line to provide perfect solution for jam free printing environment for our customers.

- Once your order is processed You can withdraw your order by phoning us on +64 3 351 1613(customer service number). - Once your order is processed and dispatched You can return your order if items you received are found to be faulty or incorrect items by our mistakes. Please send us an email or phoning us on our customer service number.

We aim to delivery any order we receive within 2 days. As long as we receive your order by 12PM, we process your order and dispach it same day. Rural delivery might take extra 1-2 more day. If you wish to return any of faulty goods that you received, firstly inform us on +64 3 351 1613(customer service number) or by email with your order number. We will organize the quickest remedy for you.